Monday, December 4

Is technology killing personalized healthcare?

Close up of a senior man consulting with a doctor on his phone

Living in a high-tech world means the healthcare industry needs to keep pace—and so do consumers. Think about it: Where would you be without your smartphone?

The trend toward telehealth—the use of video for healthcare consultations for diagnoses and treatment—is a main component of the digital health market surge (26% growth per year expected through 2024).

These days, when you need care, you need it right now. No time to make an appointment, play phone tag with a doctor’s office or wait for hours in an emergency room.

Technology now allows doctors and patients to connect quickly and safely using secured channels such as apps and patient portals so diagnoses can be made quickly while also being added directly to electronic medical records (EMR).

The pros and cons of high-tech healthcare
There are several major advantages in the new age of medical services. Quicker access to care from anywhere, collaboration between providers for comprehensive care management, and secure fiber optic data transmission to protect from cybercriminals to name a few.

But the question often arises—is the human element of caring for people taking a back seat or being pushed out all together?

It may be for some, but when healthcare organizations use tech strategically, it can strengthen the connection between doctor and patient. Particularly when paired with in person care.

That is what is happening at Sanitas Medical Centers. Headquartered in Miami, Sanitas currently operates 38 medical centers in South and Central Florida that serve more than 200,000 patients. Their cutting-edge mobile app, mySanitas Florida, offers up healthcare that goes full circle.

Using the mySanitas app, Sanitas patients can connect instantly, 24/7 to a variety of Sanitas care team members. No appointment necessary and no insurance copay required.

The app provides Sanitas patients the care they need when they need it. But what really makes the mySanitas app stand out from other telehealth solutions is its connection to Sanitas’ brick-and-mortar doctor offices. And the medical records are all in one place—accessible to both in-person and telehealth team members.

“At Sanitas, we feel that it’s also important to provide free services to support our patients’ self-care—so they are empowered to improve their health, and live happy, fulfilled lives,” says Dr. Juan Estrada, Chief Executive Officer of Sanitas Medical Center. “These services include 24/7 digital and telehealth support from our doctors, nurses, health coaches, care coordinators and mental health professionals through our app. We also provide care at home when our patients can’t come to us.”

Convenience makes all the difference

If a person needs care urgently, they may not have health access to records to take with them. One’s medical history can help avoid a misdiagnosis.

With an app like mySanitas, there’s the convenience of immediate access to these details directly from a mobile device. Both the patient and Sanitas doctor can see prior visit details, medications, labs, tests, imaging, shots, and more. And the patient can manage and book in-person or televisit appointments.

Is your doctor connected?
As healthcare becomes increasingly digitized, connectivity becomes more and more important.

Healthcare organizations need to partner with technology providers to offer high-tech solutions like the mySanitas app, which combines the human aspect but is backed up by a fast and secure network. When technology starts to take the place of face-to-face interaction and personalized healthcare, it might be time to find a new doctor.

To learn more about the mySanitas Florida app or to become a patient of Sanitas Medical Center, visit

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