Tuesday, July 5

Tag: Applebee's doesn't want to answer your takeout calls anymore – CNN

Applebee’s doesn’t want to answer your takeout calls anymore
Business

Applebee’s doesn’t want to answer your takeout calls anymore

It wants to outsource those orders to call centers, where a person or automated system will take your orders and also try to upsell you a little. More than half of Applebee's roughly 1,575 US locations already use call centers for phone orders, according to the company. By the end of the year, Applebee's wants most of its restaurants to get on board. "I'd like to get, in an ideal world, almost all of those [restaurants] to utilize the call center," Applebee's president John Cywinski told CNN Business in a recent interview. Of course, that doesn't mean that you can't call your local Applebee's if you have questions about, say, how busy the location is. In those cases, someone in the restaurant will be around to pick up. It may seem strange for restaurants to direct phone orders to third par...