Wednesday, September 28

Tag: Passengers

PASSENGERS EMBRACE TECHNOLOGY TO EASE TRAVEL PAIN
Science

PASSENGERS EMBRACE TECHNOLOGY TO EASE TRAVEL PAIN

The urge to travel is greater than ever with passengers embracing technology to make the journey as convenient and seamless as possible but COVID documentation requirements have spiked negative emotions.The annual SITA Passenger Insights 2022 survey, which polls passengers in 27 countries including Australia, reveals that passengers want to travel more and are increasingly using mobile devices for booking, on board the flight, and for bag collection compared to the period just before the pandemic while automated gates saw increases in adoption for identity control, boarding, and border control.However, the survey also found that 27 per cent of passengers – the highest in the survey – reported emotional stress when completing COVID approvals for their trip.Not surprisingly another stress ar...